Which eBike for me? - Phone consultation

15 mins · Free

More info Looking for guidance on narrowing down which bike(s) in our fantastic range suit you best? Save yourself a trip to the showroom with a phone consultation with one of our experienced ebike specialists. A phone consultation will identify the best 2-3 options in our range to suit your needs and budget. If you get excited and buy then there's a special bonus for you too :)

Please read this article (link below) before the call :)
https://electricbikesbrisbane.com.au/blogs/buyer-guides/e-bike-buyers-guide-which-ebike-is-right-for-you View less

1-2-1 Test Ride Experience - Instore

30 mins · Free

More info Pre-book your private test ride at our showroom at a time that suits you. Please let us know which bike(s) you are keen to try and we will have it prepped and ready to ride when you arrive. If you don't know which bike(s) you want to try then please book a phone consultation first instead. View less

VIP Test Ride Experience - Home/Remote

45 mins · $150

More info Book a private test ride at your home or nearby location. We'll bring the bike(s) you want to try and you will be assisted by experienced professional ebike specialists. If you don't know which bike(s) you want to try then please book a phone consultation first instead. $150 for the VIP experience is refunded if you purchase. View less

Standard Service EBB Owners Club

1 hour, 30 mins · $159

More info Best for bikes that are being regularly used on the road and that you want to keep in good running order. Price is for EBB Owners. See below for more pricing info and T&Cs.

Bike wash
Drive train - degrease, re-grease
Straighten the derailleur hanger
Adjust headset
Update e-bike software, if required
Wheel true, on bike, undamaged rim
Test ride

If you did not buy your bike from EBB then this service is $199. Price excludes parts and consumables. Extra charges may apply for dual suspension mountain bikes and cargo bikes that require accessories to be removed and reattached.

EBB's policy is to provide priority scheduling for customers who buy their bikes from us and we do our best to accommodate everyone else. We reserve the right to change or refuse your booking however. View less

Standard Service

1 hour, 30 mins · $199

More info Best for bikes that are being regularly used on the road and that you want to keep in good running order.

If you did not buy your bike from EBB then this service is $199. Price excludes parts and consumables. Extra charges may apply for dual suspension mountain bikes and cargo bikes that require accessories to be removed and reattached.

EBB's policy is to provide priority scheduling for customers who buy their bikes from us and we do our best to accommodate everybody.

See below for more pricing info and T&Cs.

Bike wash
Drive train - degrease, re-grease
Straighten the derailleur hanger
Adjust headset
Update e-bike software, if required
Wheel true, on bike, undamaged rim
Test ride. View less

Standard Service eMTB

2 hours, 30 mins · $249

Standard Service Cargo Bike

2 hours, 30 mins · $249

Pro Service EBB Owners Club

2 hours, 30 mins · $249

More info The once-a-year service for bikes that get heavily used or bikes that have not been serviced in a while. Price is for EBB Owners. See below for more pricing info and T&Cs. Includes everything in a Standard Service plus:

Fork / headset - remove and re-grease
Bottom bracket - remove and re-grease
Adjust hubs
Wheel true, on truing stand, undamaged rim

Also ideal for mountain bikes and long distance touring bikes, or electric bikes nearing the end of their warranty periods.

If you did not buy your bike from EBB then this service is $349. Price excludes parts and consumables. Extra charges may apply for dual suspension mountain bikes and cargo bikes that require accessories to be removed and reattached.

EBB's policy is to provide priority scheduling for customers who buy their bikes from us and we do our best to accommodate everyone else. We reserve the right to change or refuse your booking however. View less

Deluxe Service Owners Club

3 hours, 30 mins · $649

More info The overhaul! To get your bike back to near-new condition. Usually takes us a couple of days so be prepared to leave your pride and joy :) Price is for EBB Owners. See below for more pricing info & T&Cs. Includes everything in a Pro Service plus:

Bike wash with frame polish
Full strip down & rebuild of the bike & all components
All components de-greased, cleaned and lubricated
Frame & components individually inspected
Hubs stripped, re-greased and re-built

Also includes the following new parts:
Cables – inners & outers
Grips / bar tape (shop range)
Brake pads
New tyres, up to $100 (pair)
Chain

If you did not buy your bike from EBB then this service is $799. Extra charges apply for dual suspension bikes, cargo bikes & bikes that require accessories or customisations to be removed & re-fitted.

EBB's policy is to provide priority scheduling for customers who buy their bikes from us & we do our best to accommodate everyone else. We reserve the right to change or refuse your booking however. View less

Fault Diagnostic

1 hour, 30 mins · $150

More info Service only available for brands that we stock. Free to EBB Owners if within warranty and if we have received the warranty claim form (see below).

A diagnostic will determine the cause of an electrical or drive system fault and provide an indication of the cost to repair the fault.

EBB's policy is to provide priority scheduling for customers who buy their bikes from us and we do our best to accommodate everyone else. We reserve the right to change or refuse your booking however.

The warranty claim form is located here:

https://electricbikesbrisbane.com.au/pages/ebike-warranty-claims View less

Puncture repair - normal wheel

30 mins · $20

More info There's nothing so annoying as a flat tyre. We try to get these done quickly for you. The price also includes a check on your tyre condition and to see that there is no damage to your rims.

Parts eg. the new tube and consumables are extra. View less

Puncture repair - complex wheel

45 mins · $45

More info There's nothing so annoying as a flat tyre. We try to get these done quickly for you. The price also includes a check on your tyre condition and to see that there is no damage to your rims.

A complex wheel is one that that has a motor, internal gears, electronic gears and/or a belt drive. These need specialist tools and know-how.

Parts eg. the new tube and consumables are extra. View less

Minor repair or customisation (per hour)

45 mins · Varies

More info Work charged at our standard hourly rate in 15min blocks. Minimum charge is $50.

Minor repairs or customisations include things such as:
- Headset service
- Change stem and/or or handlebars
- Hydraulics brake bleeds
- Dropper post installation
- Bottom bracket service

Repairs and work done under warranty to be provided free of charge if the Warranty Claim Form is received and the manufacturer accepts that the item is defective and to be repaired under warranty.

For work to be done free of charge we require the warranty claim form to have been completed - found here:

https://electricbikesbrisbane.com.au/pages/ebike-warranty-claims

EBB's policy is to provide priority scheduling for customers who buy their bikes from us and we do our best to accommodate everyone else. We reserve the right to change or refuse your booking however.
View less

Major repair or customisation (per hour)

1 hour, 30 mins · Varies

More info Work charged at our standard hourly rate in 15min blocks. Minimum charge is $150.

Major repairs or customisations include things such as:
- Motor replacements or repairs
- Crash damage repair
- Full wheel rebuild with new rims / motor wheels
- Installing or upgrading components such as forks, wheels

Repairs and work done under warranty to be provided free of charge if the Warranty Claim Form is received and the manufacturer accepts that the item is defective and to be repaired under warranty.

For work to be done free of charge we require the warranty claim form to have been completed - found here:

https://electricbikesbrisbane.com.au/pages/ebike-warranty-claims

EBB's policy is to provide priority scheduling for customers who buy their bikes from us and we do our best to accommodate everyone else. We reserve the right to change or refuse your booking however. View less

Bosch eBike software update

40 mins · $30

More info Update your software to the latest version View less

Accessory fitting assessment

30 mins · $49

More info Check your bike for suitability to fit specific accessories (trailers, child seats, lighting upgrades) Includes consultation to configure the correct parts to be ordered prior to installation. View less

Trade In Assessment

30 mins · $40

More info Sales and workshop assessment of your e-bike to establish a realistic trade in value. View less

Post sale adjustment

30 mins · Free

More info Adjust any niggles or squeaks within 4 weeks of you collecting your new bike View less

Bike Build for Bike Purchased Elsewhere

1 hour, 30 mins · $199

More info If you've purchased a bike online that's not available at Electric Bikes Brisbane we are happy to build it for you. All of our bike builds are subject to our 100 point assembly check, charge, software update *, and road test.
*where applicable View less

Conversion assessment

45 mins · $45

More info Assess suitability of your bike for converting to electric and compatibility with the planned conversion kit View less

Seabob service or repair (per hour)

3 hours · Varies

More info Work is charged at our standard hourly Seabob rate in 15min blocks.

For work to be done under warranty please also complete the Warranty Claim Form.
View less

New eBike - Instore Handover

15 mins · Free

More info Collect your beautiful new ebike from us at EBB and receive a comprehensive handover including minor bike fit adjustments. View less

Hire bike collection

15 mins · $0

More info Formal handover of hired ebike and equipment to customer. Final balances must be paid in full or scheduled according to the product rules and bond must be paid in full at this time. Customer to sign Hire Agreement. Strictly a 15 minute process. View less

Hire bike return

15 mins · $0

More info Check-in of all hire bike products and categories. Mechanical and damage check of each bike and equipment returned by customer. Apply charges for loss or damage as required. Bond refunded once complete check is finalised and EBB is satisfied with the condition of the returned equipment. Strictly a 15 minute process. View less

Hire Safety Check

40 mins · $0

More info 30 day mechanical safety check and service View less

Hire Bike Standard Service

1 hour, 15 mins · $0

More info Full Standard Service for hire bikes that have 1,000 km - 1500 km increase in odometer reading View less